1. Who We Are
National Bridging Brokers LTD (“we”, “us”, “our”) is a company registered in England and Wales (Company No. 15513403). Our registered address is First Floor, Swan Buildings, 20 Swan Street, Manchester, M4 5JW.
We are the data controller for the personal information we collect about you. If you have any questions about this policy or how we handle your data, please contact us at team@nationalbridgingbrokers.co.uk or by calling 0161 883 7991.
2. What Information We Collect
We may collect and process the following personal information:
- Contact details — your name, email address, phone number, and postal address
- Financial information — details about your income, assets, liabilities, and credit history as needed to source appropriate finance products
- Property information — details of properties you intend to purchase, own, or use as security
- Identity documents — copies of identification documents required for regulatory compliance and anti-money laundering checks
- Website usage data — information about how you use our website, including IP address and browser type, collected via cookies
- Communications — records of correspondence between us, including emails, calls, and messages
3. How We Collect Your Information
We collect information in the following ways:
- When you complete our online enquiry or application form
- When you contact us by phone, email, or post
- When you use our website (via cookies and analytics tools)
- From third parties such as credit reference agencies, lenders, and other professional advisers where necessary
4. How We Use Your Information
We use your personal information to:
- Assess your eligibility for bridging finance and mortgage products
- Source and present suitable loan or mortgage offers from our panel of lenders
- Communicate with you about your enquiry or application
- Comply with our legal and regulatory obligations, including anti-money laundering and fraud prevention requirements
- Improve our website and services
- Send you relevant information about our services where you have consented to this
5. Legal Basis for Processing
We process your personal data on the following legal bases under UK GDPR:
- Contract — processing is necessary to take steps at your request prior to entering into a contract, or to perform a contract with you
- Legal obligation — processing is necessary to comply with regulatory and legal requirements
- Legitimate interests — processing is in our legitimate business interests and does not override your rights
- Consent — where you have given us explicit consent, for example to send marketing communications
6. Who We Share Your Information With
We may share your personal information with:
- Lenders and financial institutions on our panel, to source and present finance offers to you
- Credit reference agencies for identity verification and creditworthiness assessments
- Solicitors, surveyors, and other professional advisers involved in your transaction
- Regulatory bodies where required by law
- IT and service providers who support our business operations, under strict data processing agreements
We do not sell your personal data to third parties.
7. How Long We Keep Your Information
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, and to comply with our legal and regulatory obligations. Typically, records relating to financial services are kept for a minimum of six years after the end of our relationship with you, in line with FCA guidance and limitation periods under UK law.
8. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access — to request a copy of the personal data we hold about you
- Right to rectification — to request correction of inaccurate or incomplete data
- Right to erasure — to request deletion of your data in certain circumstances
- Right to restrict processing — to request that we limit how we use your data
- Right to data portability — to receive your data in a structured, machine-readable format
- Right to object — to object to processing based on legitimate interests or for direct marketing
- Rights relating to automated decision-making — not to be subject to solely automated decisions that significantly affect you
To exercise any of these rights, please contact us at team@nationalbridgingbrokers.co.uk. We will respond within one month.
9. Cookies
Our website uses cookies to improve your experience. Cookies are small text files placed on your device. We use:
- Essential cookies — necessary for the website to function correctly
- Analytics cookies — to understand how visitors use our website so we can improve it
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.
10. Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or destruction. All data transmitted to and from our website is encrypted using SSL/TLS technology.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
13. How to Complain
If you have concerns about how we handle your personal data, please contact us in the first instance. If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.